HEARTARA · CARE & CLARITY
Your wellbeing.
Your choice.
Website disclaimer, privacy information and client rights · Updated 25 October 2026
Heartara is offered by Penny Kinman in Killarney, Queensland. My intention is to hold a caring space for rest, spiritual connection and personal reflection. Please read this information before requesting a session or using my cards.
About my offerings
Reiki, distance Reiki, Munay Ki rites, tuning forks, oracle readings and ceremonies are complementary wellbeing and spiritual practices. They are not medical consultations, psychological therapy, diagnosis or treatment for a medical or mental health condition. Any nursing background mentioned on this website is separate from these Heartara offerings.
Please continue your usual healthcare and seek advice from an appropriately qualified health professional about symptoms, treatment or medicines. Do not delay healthcare or change prescribed treatment because of a session, reading or information on this website. Heartara is not an emergency service; call 000 in an emergency in Australia.
Your experience and consent
Every person’s experience is different. No particular sensation, healing outcome, pain relief or other result is promised or guaranteed. Testimonials describe individual experiences and do not predict what someone else will experience.
You are welcome to ask questions and choose what feels comfortable. Touch, sound, ceremony and any other part of a session require your consent. You may decline an activity, request hands-off Reiki, pause or stop at any time. Please let me know privately about relevant access needs, sensitivities or concerns so we can discuss suitability before beginning.
For distance sessions, settle somewhere safe and comfortable. Do not participate while driving or operating machinery. Fire and smoke are used only where suitable, with agreed safety arrangements; you can choose not to participate.
Oracle cards and spiritual teachings
Return to Your Heart cards, readings and Munay Ki teachings invite personal reflection and spiritual connection. They do not guarantee future events or replace your own judgment or professional medical, psychological, legal or financial advice. You remain free to take what resonates and make your own choices. A blessing or healing intention offered with a deck is a spiritual intention, not a promise of a particular health outcome.
Bookings, packages and payments
Dates shown on the website represent usual session days. A request does not reserve a time or confirm an appointment. Your booking is confirmed only when I contact you personally to confirm the arrangements. Prices are in Australian dollars.
We will agree the service, price, timing and any package, payment, cancellation or rescheduling arrangements before you commit or pay. Please contact me as soon as possible if you need to change a booking. Online requests are confirmed as saved only after the Heartara server records them successfully. Saving a request does not confirm an appointment. No payment is taken through the request form.
Your consumer rights
Nothing on this website or in this disclaimer excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law, including applicable consumer guarantees and rights to a refund or other remedy. Please contact me if you have a concern about a session or product.
Your privacy
Enquiry, booking and feedback forms send the details you choose to submit to Heartara’s server when the online service is available. Requests are stored privately for Penny to review, with an email notification sent to Penny. If a request cannot be saved, the form shows an error and keeps your entries for you to retry. Please share only what is needed to arrange your session; avoid sending detailed medical records or sensitive health information through the website or Facebook group.
Information you send, such as your name, email address, preferred offering and appointment time, is used to respond to your enquiry and arrange the service. Relevant personal or health information should be discussed privately, with your consent, when needed for your session. You can ask what information is needed and why, or request access to or correction of information held about you by emailing me.
Your enquiry is not permission to add you to marketing messages or publish your story. Reviews, photographs or personal experiences should only be published with your permission. Information may need to be shared where required by law or with service providers needed to handle your enquiry.
This website is hosted by GitHub Pages and email is handled through Gmail. Those providers may process technical or correspondence information, including outside Australia, under their own privacy terms. Opening the Facebook group takes you to Meta’s service and privacy settings. Please avoid posting private health details in the group. The request system uses private CRM storage and server-side email delivery. The hosting, email-delivery and spam-protection providers and their locations must be confirmed before this service is activated. The website will not claim an unsaved request has succeeded. No SimplyBook.me or external email-form integration is used.
For privacy questions, requests or complaints, email heartarahealing@gmail.com. If a privacy concern remains unresolved, you can find information about making a complaint at the Office of the Australian Information Commissioner.
Questions or concerns
Please contact me at heartarahealing@gmail.com if you would like to discuss your care or raise a concern. You may also contact the Queensland Office of the Health Ombudsman independently about a health service complaint.
The National Code of Conduct for Health Care Workers (Queensland), including access to the Code and complaints information, is available through Queensland Health.
Connected website and CRM
Once the Vercel deployment and database setup are active, enquiries, booking requests and feedback are stored in Heartara’s private Supabase CRM. Access requires an approved account. Owner alerts are queued after storage and do not include your full message. Submitted feedback remains private until Penny approves publication. If a form reports an error, it has not confirmed saving your request; keep the page open and retry.
The private login is hosted alongside this website on Vercel. Retention periods, provider locations and backup arrangements must be confirmed before collecting live information. Use the contact form to request access or correction, or select review removal to ask about a published review.